Refund policy

Thank you for purchasing in Pallares Cutlery!

Refund Policy:

We understand that shopping online can be difficult, especially when it comes to selecting the right products that meet your expectations. To ensure a smooth shopping experience, we provide detailed product descriptions, high-quality product images, and excellent customer service to assist you with any questions or concerns you may have before making a purchase.

Please note that we do not offer refunds for any products purchased from our online store. Once you have completed your purchase, it is final and cannot be refunded. We encourage you to carefully review all product descriptions and specifications before placing your order to ensure that the product you are purchasing is exactly what you are looking for.

However, if you receive a defective or damaged product, we will be happy to assist you with a replacement. Please contact our customer service team through contact@pallares-cutlery.com within 7 days of receiving your order with a detailed description of the issue and any photos if possible. We will then work with you to resolve the issue as quickly as possible.

We reserve the right to refuse any returns or exchanges that do not meet our requirements, so please ensure that you have followed our guidelines and contacted us within the specified time frame.

Thank you for choosing our online store for your shopping needs. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team.