Shipping policy
Shipping Policy
Effective Date: 26/06/2023
Thank you for choosing PALLARES.CUTLERY! This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products ordered through our online store. Please read this policy carefully before placing your order to ensure a smooth and satisfactory shopping experience.
1. Order Processing Time Upon receipt of your order, we will process and fulfill it within 2 business days. Please note that this processing time does not include weekends, public holidays, or any unforeseen circumstances that may impact order processing.
2. Shipping Methods and Carriers We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods and carriers will be displayed during the checkout process. The shipping cost is calculated based on factors such as order weight, destination, and selected shipping method.
3. Estimated Delivery Time The estimated delivery time depends on the chosen shipping method, destination address, and any external factors that may affect the delivery process. Please note that these delivery times are estimates and are not guaranteed. The following table provides an approximate guideline for the estimated delivery time:
4. Destination Estimated Delivery Time:
National Standard: 2-5 business days.
National Express: 1-3 business days.
International Standard: 4-10 business days.
International Express: 3-7 business days.
5. Order Tracking Once your order has been shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your shipment online. Please note that tracking information may take some time to be updated by the carrier.
6. Order Modifications and Address Changes If you need to make any modifications to your order or change the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.
7. Lost or Damaged Shipments In the unfortunate event that your shipment is lost or damaged during transit, please notify our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue in a timely manner. Please note that we cannot be held responsible for any delays, losses, or damages caused by the shipping carrier.
8. Returns and Exchanges For information regarding our returns and exchanges policy, please refer to our separate Refund Policy available on our website (https://pallares-cutlery.com/policies/refund-policy).
9. Contact Information If you have any questions, concerns, or need assistance regarding our Shipping Policy or your order, please contact our customer support team via contact@pallares-cutlery.com. We are here to help and will respond to your inquiries as promptly as possible.
Please note that our Shipping Policy is subject to change without prior notice. The updated version will be posted on our website, and the effective date will be indicated accordingly.
Thank you for choosing PALLARES.CUTLERY as your preferred online shopping destination.
We appreciate your trust and are committed to providing you with an exceptional shipping experience.
Sincerely,
PALLARES.CUTLERY
contact@pallares-cutlery.com